Terms & Conditions
Document version: 2026-10-07-v1
These terms describe the use and purchase of Dekoq trading software. Read them together with the Risk Disclosure before requesting a trial or purchasing a license.
1. Software, not investment management
Dekoq provides Expert Advisor software for MetaTrader 5. A license purchase does not include custody of trading funds, managed investment services, personal financial advice or a promise of returns.
2. License and duration
Each license is linked to the MT5 account entered in the order. Check the account number before submitting. Free Trial lasts one calendar day and is normally available once per customer, unless an administrator explicitly resets eligibility. Monthly access lasts 30 calendar days. Expiring licenses use calendar dates, not exactly 24-hour periods. Lifetime access has no scheduled expiry; it is not a promise of perpetual support, compatibility or uninterrupted service.
3. Payment and activation
Prices and the IDR amount charged through Midtrans are displayed before checkout. Where a USD price is shown, the configured exchange rate and IDR total are saved with the order. Paid licenses are issued after payment is verified. Sandbox transactions are tests, not real payments. Do not make a duplicate payment while an order is awaiting verification; contact support.
4. Customer responsibilities
Provide accurate contact and account details. Protect your account password, verification codes and EA license password. You are responsible for selecting the broker, trading capital, settings, lot sizes and risk limits, and for monitoring operation. Test on a demo account before using real funds. Do not redistribute the software or resell license credentials without permission.
5. Trading outcomes and technical limitations
There is no guarantee of profit or a specific return. Trading losses can occur despite filters, stop losses or other protections. Broker execution, market gaps, connectivity, platform availability and software defects may affect operation. Stop using the software and contact support if you observe unexpected behavior.
6. Support, cancellations and refunds
For activation issues, incorrect account details, cancellation requests or refund questions, contact [email protected] and include the invoice number. Eligibility depends on the circumstances and applicable law. These terms do not waive mandatory consumer rights or liability that cannot lawfully be excluded. Deleting a portal record does not itself cancel a Midtrans payment, refund it or revoke an already-issued offline EA password.
7. Agreement records and updates
We record your acceptance with the customer account, invoice, document versions, language and timestamp for order administration and support. These terms and the Risk Disclosure may be updated. Review the versions presented with each new order. Account security and delivery of verification codes may require email or WhatsApp.